FAQs
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Why trust Divica Sales?
Divica Sales is a digital goods distributor with almost ten years of experience under our belt. Our goal is to provide our users with phenomenal experiences and deliver products of the highest quality. With each passing year, we strive to better our practices, introducing the newest and most optimal protocols. Doing so allows us to improve efficiency, security, and customer peace of mind.
We pride ourselves on how we apply our users' suggestions. At Divica Sales, we believe it's vital that our users feel heard, so we ensure we always take their concerns on board. That's why we have over 50,000 satisfied and returning users. To welcome and reward our loyal customers, we routinely include extra currency with sales, and run promotions and offers, showcasing the awesome provider we are.
We love to hear from our customers! Whether they are singing our praises or letting us know of an issue. Regardless of feedback, it can help us to work on and improve our services in the future. As online purchases can be worrying at times, we want to reassure our users of our stability and reliability. That is why they can see over 30,000 reviews on sites such as Sythe, PlayerAuctions, and TrustPilot. Every comment from our users is put back into the effort of improving our platform.
The assets found on Divica Sales are all sourced from reliable and quality suppliers. We strive to only work with those in the industry who have a high-standing reputation; doing so allows us to weed out the possibility of issues for our users. Only using trusted vendors also allows our users to relax during their sales, as they know where their produce is coming from.
Both suppliers and customers alike must be approved to use our site. To ensure we protect all users, we ask them to create an account where they can opt for two-factor authentication. This additional security measure means customers can have extra protection during their transactions. Users must provide us with an email address, telephone number, identification, address, and video verification. Once this has been done, they can carry out as many secure transactions as they want. For further information on vendor verification, contact us at [email protected]
Ensuring Divica Sales users experience excellent service matters to us greatly. So, to ensure their comfort and create fast sales, we have partnered with dozens of electronic payment companies. In addition, we wanted to ensure that our users don't have to go miles out of their way to get the things they need, which is why we have partnered with the following: Credit/Debit Card payments, PayPal, Skrill, Zelle, Cryptocurrency, Interac/e-Transfer, Alipay, CashApp, Venmo, Wire Transfer, as well as over 40 other excellent payment options.
How to buy with Divica Sales?
To exchange services with Divica Sales, users must first create an account with us. Doing so allows us to verify customers and ensure secure trading. Our account creation process is straightforward and takes only a few minutes. Users must provide us with an email address, telephone number, identification, address, and video verification.
Purchasing assets from Divica Sales is quick and straightforward. To begin, browse our sales page and add the needed assets to the cart. Once they have finished their search, select the cart icon at the top right of the browser page. This will redirect them to the cart, where they can conduct a final check of the items they wish to buy before checkout.
Customers can enter their in-game username when they are satisfied with the items they have selected; this is how we will know who to trade with in-game. Then, choose the method of trade they would like to use (trade, drop trade, shake trade, etc.). However, users do not need to make any of these selections with accounts. Then use any coupon code if applicable, select a payment method, then hit "PAY NOW."
Following the checkout process, our users will receive an email from us. This email will contain an order ID and some information regarding the in-game trade; this occurs whether buying items or accounts. If a customer orders an account with us, the email will entail account credentials as well as confirmation and an order ID. We strongly encourage our clients to update their credentials upon receiving their accounts for security purposes. We make every effort to deliver goods in a timely manner so that players can get straight into the gameplay.
At Divica Sales, we provide powerleveling and questing services for those who would rather skip the grind. The order process for these services is relatively similar to our other products; however, clients must inform us of the game mode and skill level they wish to enhance. When questing, as well as selecting the game mode, they must also notify us of the difficulty level of the quest they want to complete. Additionally, Divica Sales can provide currency for an extra fee on all services, should users not have enough within the account. Users must ensure they provide their account details; otherwise, we cannot provide the service purchased.
Divica Sales offers additional protection for accounts purchased through our platform. Although different insurance rates apply for each game, these rates are determined by our understanding of the mechanics of each game market. An example would be that some games carry a 1% insurance rate, while others can be as high as 40%. The time period accompanying these accounts can also vary, ranging from 6 months to 1 year to a lifetime. If users wish to file an insurance claim, they can contact us via live chat or email. If we find their claim valid, a replacement or refund will be issued within 24 hours.
Divica Sales delivery
At Divica Sales, we have improved our delivery system to allow deliveries to take place in mere minutes. Once satisfied with the cart's contents, users can select one of our available delivery methods. For currency and item delivery we typically offer standard in-game trading, drop trading, and, where applicable, stake trading.
This is the most common and popular form of delivery we carry out at Divica Sales. Many games use this as a standard way of acquiring items in-game. We carry out this trade using one of our staff members to trade with the customer. Due to the simplicity and efficiency of this method, no fee is paid when using this method.
Drop trading is our primary method of delivery, as customers find this to be the most organic way of receiving their goods. However, because dropped items are momentarily vulnerable and can be collected by anyone in-game, or an unexpected computer failure can occur during the sale, we provide a 5% insurance fee due to the possible risk.
All games we offer services for carry their own in-game trading methods. Thankfully, our experts are well-versed in all games we provide for. Despite each game's unique methods, and varying difficulties, we have studied them to ensure our users can have the most efficient and secure sales possible.
Our "connect to live chat" button will appear upon finalizing payment. Inform our agents of your order ID, and receive the necessary details regarding services from our agents. For currency and items, agents will inform customers of a delivery time and the world to enter for the transaction to take place. When purchasing accounts, the client will be informed of account credentials. If clients have purchased augmentation services for the account, they must inform our agents of account information, and the team will complete the order and inform the customer of completion.
In the event a client is unable to locate their order in an email, we advise them to check their Divica Sales profile. Here all orders are documented, and the user can find a solution this way. If any questions arise, we ask our customers to contact us via live chat or email us at [email protected]. Our staff is available round-the-clock so that they can get answers immediately.
How to sell with Divica Sales?
Our goal is to meet all of our customer's needs, so we have implemented an effective and efficient method for our users to sell their unwanted gaming assets. To begin the selling process, simply head to one of our sell pages, whether for currency, items, or accounts, and select the game for which you have an attribute.
Once users have decided on the game and goods they wish to sell, hit our "request quote" button. This will redirect you to our live chat, where users can commune with our specialists. Our experts will inform the user of our current rates as well as the preferred payment method. Once this has been done, the agent will then provide an in-game location for the trade to take place. If other information is required for the sale, our agent will be sure to provide this also.
At this stage, users can trade their assets in-game with the help of our live chat agent. Once the transaction is completed, our staff will forward the price of the traded assets. We ask that our users remain vigilant with their live chat usage during this process, as they may receive further information regarding the trade from our agents. Additionally, users bringing large quantities of currency for sale may be asked to break down their transactions into smaller sums; we will then purchase these sums periodically.
Verification process
At Divica Sales, we have implemented a series of protective measures to eliminate risks entirely during our transactions. For example, we require all users to create an account with us before using any services; we also provide the option to enable two-factor authentication. This allows users further protection and is a feature we heavily recommend users take advantage of.
In order to do business with DivicaSales, users must complete a five-step verification process once their account is complete. This procedure is a short and straightforward process, only taking a few moments to complete. It is mandatory to verify the clients' email addresses, telephone numbers, identification, home address, and video verification. Clients' information is vital to ensure we can correctly protect all on the Divica Sales website. For users unsure of our methods, please reach out to our live chat or reach us at [email protected]. Alternatively, read through our terms of service and privacy policy.
As a veteran Divica Sale user, we will never ask for additional information. However, some electronic payment methods may request this. Though we try to avoid services with additional tedious steps for our clients, even some of the most reputable providers require industry-standard measures to be carried out. Additionally, users wishing to purchase large quantities in a short time may be susceptible to immediate verification before the transaction is completed.
Return policy
Divica Sales insurance policies provide users with additional security for their paid accounts. However, this insurance does not cover bans, mutes, punishments, loss of digital assets in accounts, stat damage, point loss, champion loss, gold loss, name loss, item loss, vac-bans, and more.
Each account sold on the Divica Sales platform is accompanied by a complimentary 30-day warranty which is subject to our ToS. This insurance covers loss of access to the account. Some games will also carry their insurance within the description of the account itself. In the event an account is rendered unusable due to recovery, DivicaSales will provide a similar account, store credit, or issue a full refund. Store credit can be applied to any product we carry, should that be the method chosen. Warranty is only applicable for recalls caused by the original owner. Outside of these reasons, our policy does not apply. We do not cover account bans, and any attempt made to trade, sell or make changes to the accounts linked email will void the warranty.